Last updated August 31, 2026

Refund Policy

Ready packages

Because digital records can be delivered immediately, completed ready-package purchases are generally final. If a delivered file is corrupted, inaccessible, duplicated in error or materially different from the listed package, contact us promptly so we can replace it or review an appropriate refund.

Custom searches

A custom-search fee covers research time and does not guarantee that responsive records exist. If work has not begun, a cancellation request may be eligible for a refund. Once research begins, the research portion is generally nonrefundable.

Package refreshes

A refresh fee covers a new search for later filings. The absence of new filings does not by itself make the completed search refundable.

Requesting help

Email contact@hoarecordsdirect.com with the purchaser email and order number. Any approved refund is returned through the original payment method.